Sales at the auction site, and a great way to earn extra money or even a steady stream of income. Despite the fact that the registration and sale of consumer consumer trade sites is relatively easy and simple, is the steps you should be in the top position for a successful implementation process.
1. Answer the questions: Monitor your ad and in the field. Answer all the questions that potential clients might ask. Fast, direct and honest answers to questions not only the chances of selling products, but also an important step towards its credibility as a seller.
2. Using the responses to them: each question, indicate interest in your products. Whenever possible, some incentives for the introduction of direct sales in its response. For example: if a client for the first time buyer, we offer a special surprise, whether it is a gift purchase, gift offer, if you ask for an add-on, packing products in place. It is small things that make the situation and able to make a difference with every client.
3. Note: If the electrical outlet, you'll receive an automated e-mail with the buyer's name and contact information. The buyer receives a message with your name and contact information. E-mail to buyer as soon as possible. Thank you for your purchase of your item and confirm their coffers.
4. Expect payment: Never send money until the goods are safe in your account. However, once the payment clears your bank and confirm receipt of payment and let the buyer know when you get the point.
5. Thanks Note: include a brief note with your logo, to thank the customer for their purchase. This is not only because it is good manners, but also because it is a good customer, most likely to buy from you again.
6. Other things that sell "Reminder: Prior to sealing the packaging on the page with a description of some of the other products they sell.
7. Send: send the package as soon as possible and send you another message that the buyer of goods in the right direction. Inform the buyer if they can count on a post. If the item of mail addressed to the courier and tracking number or the number of "road map".
8. Give the future: Ask the buyer for permission to send the promotional e-mail messages to notify you about future offers. If you fall, I respect your wishes. Sending junk e-mail, and counterproductive to tarnish his reputation.
9. Top buyers: Most users online consumer trading platforms have a rating system. After completion of the sale, do not forget to give positive feedback when the buyer is pleased with the transaction. I suggest you do the same for you.
10. Warranty: Not as good as his word. If the pledged collateral and guarantees in terms of need to fulfill their promises. If not, then refer the complaint to the customer. Be polite but firm
After-sales service is doubly important that the service, before and during the implementation process. The first impression to a large extent, but always in contact with their clients, and professional management of the service is very good if you are the seller.
What to do after the sale is concluded on the line is probably the most important part of the operation. Most problems between buyers and sellers are in the process of after-sales service. Providing efficient and timely communication with customers is the best way to raise these issues.
Dealing with sales and Beyond
Labels: Marketing